This site uses cookies. For more information, please see our Privacy and Cookie Notice. If you don't agree to our use of cookies, please navigate away from this site now.
01290 425 876 (Cumnock Office)
0131 348 6745 (Edinburgh Office)
  • Feane Freeman MSP
Jeane Freeman MSP
Jeane Freeman MSP
Jeane Freeman MSP
Jeane Freeman MSP
Jeane Freeman MSP

Press Release

Scottish Government Writes to RBS Following Representation from local MSP

Published date : 05 Oct 2017


Keith Brown MSP, Cabinet Secretary for the Economy, Jobs and Fair Work is contacting the Royal Bank of Scotland (RBS) to add his voice to calls that they make mobile banking accessible to every customer.

The move comes after Jeane Freeman, MSP for Carrick, Cumnock and Doon Valley wrote to the Government Minister highlighting the abject failure of RBS to provide accessible mobile banking – a service they claim is a viable alternative to their branch closures across Carrick, Cumnock and Doon Valley.

Ms Freeman asked Mr Brown to join her in pressing RBS to meet their statutory duty under parts 3 and 4 of the Equality Act 2010. This Act requires that organisations must take positive steps to ensure that a disabled person can access the same services and premises, as far as possible, as someone who is not disabled.

In Mr Brown’s response he shared Ms Freeman’s concerns at the scale and pace of bank branch closures throughout Carrick, Cumnock and Doon Valley and indeed Scotland. He also explained that while he understands many factors will be taken in to consideration when deciding to close a branch, that RBS have a duty to ensure all customers are able to access services in a way that meets their needs. He is now asking RBS directly to explain what action the bank will take to ensure it meets its statutory duty for all its loyal customers.

Following receipt of the letter Jeane Freeman, MSP for Carrick, Cumnock and Doon Valley said:

“I am delighted that Mr Brown has taken the decision for the Scottish Government to press RBS to meet its statutory and moral obligations.  It is unacceptable for the bank to close branches and then fail to put genuinely accessible alternatives in place. 

“Phone or on-line banking does not work for everyone and mobile banking should be genuinely accessible.  It is a poor show that this bank thinks it acceptable for a customer with any mobility problems at all to be forced to do their banking in a car park because they can’t physically get in to the mobile bank

“I look forward to seeing the reply Mr Brown receives and hope that finally, RBS will make the necessary and reasonable changes that my constituents in Carrick, Cumnock and Doon Valley need and deserve.”

Pictured - A typical mobile RBS branch highlighting accessibility issue.

Sign up for our newsletter